Well this was a nice surprise to get in the mail today:
Before the class action lawsuit, but in response to known problems, Apple steps up to the plate, owns up to the issues, clarifies them and gives a preemptive refund. Kudos.
And on a related note, they’ve seriously stepped up the support services in the MobileMe service. It’s very easy to go from a help page to entering a trouble ticket. On many help pages, there are now three buttons at the bottom in response to the usual quality control question of “Did this solution help?”. Now proposed are “Yes”, “No” and “Email Support”. Nicely done, especially considering that there will probably be a significant uptick in new users, many with new Macs or still using PCs.
Strange side note - it appears that once you’ve opened a ticket, the option disappears while the ticket is open.